Orders, Payments & Promotions

Mothers Day Promotion

Offer Starts: 26th April. Offer Ends: Sunday 12th May 11.59pm PST. Spend $60 and get a FREE Flawless Cleansing Water. Spend $90 and get a FREE Flawless Body Therapy or FREE Flawless Cleansing Water. The free gift will not be automatically included an

Bundle & Save 10%

November 2023Build Your Gift. Free Gift Wrap. T&Cs. For any queries please contact us at [email protected].

Black Friday / Cyber Monday Week Promotions

Black Friday /Cyber Monday Week Promotions. Free Gift Card with every purchase. Promotional Period: 20th-27th November. Spend $100 or more and receive a free $20 Digital Gift Card for your next purchase. Spend $150 or more and receive a free $30 Digi

Where is my order?

We aim to dispatch all orders within 48 hours. We will notify you via email if there’s any unexpected issue that might affect this. Once your order has dispatched you'll receive a shipping confirmation email with a tracking link included.

Once I've placed an order can I change the delivery address?

If your order is shipping to an incorrect address, please email [email protected] ASAP. Dr Sam’s will not be responsible for orders sent to the incorrect delivery address provided by the customer. If your order has already been dispatched we can

What forms of payments do you accept?

We currently accept Visa, MasterCard, American Express (online only), PayPal (online only) and Klarna. Click here for more Klarna FAQs.

Can I use multiple discount codes at checkout?

Currently, only one discount code can be applied per order.

Can I cancel or change my order?

So we can get your orders shipped as soon as possible, we have quick processing times at our warehouse. We currently have a 15 minute window in which we can amend or cancel orders. While we strive to accommodate your requests for modifications or can

What to do if my order is faulty?

Please email us at [email protected] and the team will assist you.

What to do if I received the wrong order?

Please email us at [email protected] and the team will assist you.

How can I apply a discount code?

Discount codes can be applied at checkout.

How can I save with bundles?

Our products are designed to perform together for maximum impact. Select your favourite products from each step to bundle and save! Select 3 or more items and save 10%!Steps:1 - Cleanse. Flawless Cleanser or Flawless Cleanser Refill2 - Hydrate. Flawl

Do you offer discounts on first time orders?

Sign up to our newsletter for all of Dr Sam's expert advice, tips and videos completely free. Plus, get a free Flawless Moisturiser 25ml with your first Dr Sam's order!. T&C's. Our complimentary gift is offered based on availability, and we maintain

Do you offer gift cards, and how can buy one?

Absolutely! Click here to purchase a Dr Sam's Digital Gift Card. Digital gift cards do not expire and are valid at us.drsambunting.com only. Gift cards cannot be redeemed against FLAWLESS365 subscriptions.

I need further assistance with orders & payments

Please email us at [email protected] and we’ll do our best to assist you.