Orders, Payments & Promotions

Bundle & Save 10%

Build Your Gift. Free Gift Wrap. T&Cs. For any queries please contact us at [email protected].

Where is my order?

We aim to dispatch all orders within 48 hours. We will notify you via email if there’s any unexpected issue that might affect this. Once your order has dispatched you'll receive a shipping confirmation email with a tracking link included.

How can I edit my shipping address?

So we can get your order to you as soon as possible, once your order has been placed, we start processing this right away. Once your order has been processed we cannot amend the shipping address, so please double-check your order and delivery details

What forms of payments do you accept?

We currently accept Visa, MasterCard, American Express (online only), PayPal (online only) and Klarna. Click here for more Klarna FAQs.

Can I use multiple discount codes at checkout?

Currently, only one discount code can be applied per order.

What to do if my order is faulty?

Please email us at [email protected] and the team will assist you.

What to do if I received the wrong order?

Please email us at [email protected] and the team will assist you.

How can I apply a discount code?

Discount codes can be applied at checkout.

How can I save with bundles?

Our products are designed to perform together for maximum impact. Select your favourite products from each step to bundle and save! Select 3 or more items and save 10%!Steps:1 - Cleanse. Flawless Cleanser or Flawless Cleanser Refill2 - Hydrate. Flawl

I need further assistance with orders & payments

Please email us at [email protected] and we’ll do our best to assist you.

Klarna FAQs

Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores. Learn more about Klarna here. Split the cost of your purchase into 4 interest-free pay

How do I apply my Welcome Gift?

Sign up to our newsletter for all of Dr Sam's expert advice, tips and videos completely free. Plus, get a free Flawless Cleanser 50ml with your first Dr Sam's order!When you receive the promotional email, clicking the banner will automatically add th