Orders, Payments & Promotions

Your Guide to Our USA Mother's Day Promotion

Celebrate Mother’s Day with exclusive gifts and free standard shipping — available for a limited time only. Here's everything you need to know to enjoy this special offer. The promotion runs from:. Start: Wednesday 30th April at 9:00 AM EST / 6:00 AM

Bundle & Save 10%

Build Your Gift. Free Gift Wrap. T&Cs. For any queries please contact us at [email protected].

Where is my order?

We aim to dispatch all orders within 48 hours. We will notify you via email if there’s any unexpected issue that might affect this. Once your order has dispatched you'll receive a shipping confirmation email with a tracking link included.

Once I've placed an order can I change the delivery address?

If your order is shipping to an incorrect address, please email [email protected] ASAP. Dr Sam’s will not be responsible for orders sent to the incorrect delivery address provided by the customer. If your order has already been dispatched we can

What forms of payments do you accept?

We currently accept Visa, MasterCard, American Express (online only), PayPal (online only) and Klarna. Click here for more Klarna FAQs.

Can I use multiple discount codes at checkout?

Currently, only one discount code can be applied per order.

Can I cancel or change my order?

So we can get your orders shipped as soon as possible, we have quick processing times at our warehouse. We currently have a 15 minute window in which we can amend or cancel orders. While we strive to accommodate your requests for modifications or can

What to do if my order is faulty?

Please email us at [email protected] and the team will assist you.

What to do if I received the wrong order?

Please email us at [email protected] and the team will assist you.

How can I apply a discount code?

Discount codes can be applied at checkout.

How can I save with bundles?

Our products are designed to perform together for maximum impact. Select your favourite products from each step to bundle and save! Select 3 or more items and save 10%!Steps:1 - Cleanse. Flawless Cleanser or Flawless Cleanser Refill2 - Hydrate. Flawl

Do you offer gift cards, and how can buy one?

Absolutely! Click here to purchase a Dr Sam's Digital Gift Card. Digital gift cards do not expire and are valid at us.drsambunting.com only. Gift cards cannot be redeemed against FLAWLESS365 subscriptions.

I need further assistance with orders & payments

Please email us at [email protected] and we’ll do our best to assist you.

Klarna FAQs

Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores. Learn more about Klarna here. Split the cost of your purchase into 4 interest-free pay

How do I apply my Welcome Gift?

Sign up to our newsletter for all of Dr Sam's expert advice, tips and videos completely free. Plus, get a free Flawless Cleanser 50ml with your first Dr Sam's order!When you receive the promotional email, clicking the banner will automatically add th