Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT) 

We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

Dr Sam's US

So we can get your orders shipped as soon as possible, we have quick processing times at our warehouse. We currently have a 15 minute window in which we can amend or cancel orders.&#xA0;<span style="color: rgb(0, 0, 0); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">While we strive to accommodate your requests for modifications or cancellations, please note that we cannot guarantee their fulfilment.<span style="color: rgb(0, 0, 0); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Once dispatched, orders can&apos;t be canceled; returns would be necessary. We appreciate your understanding.<span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; text-align: start; background-color: rgb(255, 255, 255); float: none; display: inline !important;">Please email us at&#xA0;<strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bolder; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; text-align: start; background-color: rgb(255, 255, 255);"><a href="mailto:hello@drsambunting.com" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(118, 118, 118); text-decoration: none; user-select: auto; font-family: inherit; touch-action: manipulation;">hello@drsambunting.com</a><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; text-align: start; background-color: rgb(255, 255, 255); float: none; display: inline !important;">&#xA0;as soon as possible if you&apos;d like to cancel your order. Business HoursMonday - Friday 9:00am - 18:00pm GMT

So we can get your orders shipped as soon as possible, we have quick processing times at our warehouse. We currently have a 15 minute window in which we can amend or cancel orders. While we strive to accommodate your requests for modifications or can

Can I cancel or change my order?

Orders, Payments & Promotions

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How can I delete my account?

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How do I subscribe to Dr Sam's emails?

What happens if a friend I refer cancels or returns their order?

My Account

What's the Dr Sam's 60 day happiness pledge?

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I need further assistance with returns & refunds

Returns & Refunds

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Christmas Delivery Information

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What countries does Dr Sam's ship to?

Will I be liable for duties and taxes when my order arrives?

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I'm having problems with the tracking

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Shipping & Delivery

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Double Flawless Rewards Event T&C's

What are Dr Sam's Rewards?

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Can I apply more than one rewards to an order?

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Flawless Rewards

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Your account overview

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Free Shipping and Auto-Replenish

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Flawless365 (Auto-Replenish) Subscriptions

How can I best protect my skin in direct sunlight?

Will using Dr Sam's sunscreen decrease my Vitamin D levels?

What does 'broad spectrum' mean?

Why is high SPF better than a lower one?

Why does the sun make me break out?

What's the difference between mineral and chemical sunscreen?

My make-up has SPF 15 in it. Isn't that enough?

So how do I top up sunscreen if I'm at work?

I need further assistance with sunscreen?

Sun Safety & Sunscreen

Who is Dr Sam?

Can I book an appointment to see Dr Sam?

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About Dr Sam

Is Dr Sam's cruelty free?

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Do Dr Sam's products contain SLS, Parabens and Phthalates?

Are Dr Sam's products suitable for teens?

Are Dr Sam's products safe to use during pregnancy or while breastfeeding?

Are Dr Sam's products suitable for men?

Do Dr Sam's products contain fragrances?

Are Dr Sam's products suitable for acne-prone skin?

Are Dr Sam's products only suitable for acne-prone skin?

Can I use Dr Sam's products if I suffer from Rosacea?

Can I use Dr Sam's products if I suffer from Perioral Dermatitis?

Is Dr Sam's packaging recyclable?

How do I know which Dr Sam's products are right for me?

What factor is Dr Sam's SPF?

When is the next product launching?

How do I know when my products expire?

Where are Dr Sam's products made?

Are Dr Sam's products gluten-free?

2024 Pricing Updates

I need further assistance with Dr Sam's products

Our Products

Mothers Day Promotion

Bundle & Save 10%

Black Friday / Cyber Monday Week Promotions

Where is my order?

Once I've placed an order can I change the delivery address?

What forms of payments do you accept?

Can I use multiple discount codes at checkout?

What to do if my order is faulty?

What to do if I received the wrong order?

How can I apply a discount code?

How can I save with bundles?

Do you offer discounts on first time orders?

Do you offer gift cards, and how can  buy one?

I need further assistance with orders & payments

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Can I cancel or change my order?Updated 5 months ago