Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT)
We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

Dr Sam's US

So we can get your order to you as soon as possible, once your order has been placed, we start processing this right away.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Once your order has been processed we cannot amend the shipping address, change or cancel your order so please double-check your order and delivery details are correct before submitting. We recommend amending your address information in your account and selecting this as your default address for future orders.<div data-block="true" data-editor="d30tt" data-offset-key="ekgv1-0-0"><div data-offset-key="ekgv1-0-0">We would advise completely deleting any old or incorrect address details from your Dr Sam account before placing a new order.</div></div><div data-block="true" data-editor="d30tt" data-offset-key="748kl-0-0"><div data-offset-key="748kl-0-0"> </div></div><div data-block="true" data-editor="d30tt" data-offset-key="f43jm-0-0"><div data-offset-key="f43jm-0-0">If you have any active subscriptions, please verify that the correct delivery address is update here also. </div>Address updates made on your account are not automatically carried across to your subscriptions, (as some people buy subscriptions for friends and family members with different addresses), so these must be managed separately. If you hold multiple subscriptions, please note that the address must be updated on each individual subscription. <span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Dr Sam&#x2019;s will not be responsible for orders sent to the incorrect delivery address provided by the customer.&#xA0;</div><span style="color: rgb(0, 0, 0); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Once dispatched, orders can&apos;t be canceled; returns would be necessary. We appreciate your understanding. Business HoursMonday - Friday 9:00am - 18:00pm GMT

So we can get your order to you as soon as possible, once your order has been placed, we start processing this right away. Once your order has been processed we cannot amend the shipping address, change or cancel your order so please double-check you

Can I cancel or change my order?

Orders, Payments & Promotions

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How can I delete my account?

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How do I subscribe to Dr Sam's emails?

What happens if a friend I refer cancels or returns their order?

My Account

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Where is my order?

How can I edit my shipping address?

What forms of payments do you accept?

Can I use multiple discount codes at checkout?

What to do if my order is faulty?

What to do if I received the wrong order?

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Klarna FAQs

How do I apply my Welcome Gift?

Dr Sam's 60-Day Happiness Pledge: Your Guide to Returns and Refunds

Returns & Refunds

How much does shipping cost?

How long does US standard delivery take?

How long until my order ships?

What countries does Dr Sam's ship to?

Will I be liable for duties and taxes when my order arrives?

I'm having problems with the tracking

I did not receive my order, what can I do?

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Shipping & Delivery

Flawless Rewards FAQs

What is Dr Sam's Rewards Programme and Who Can Join?

How to Redeem, Use, and View Your Dr Sam's Rewards Points

Referrals

I still need help with my rewards.

Do you offer discounts on first time orders / How to Redeem My Welcome Gift

Flawless Rewards

Flawless365: What It Is, and Its Perks

Managing Your Dr Sam’s Account and Auto-Replenishment

Can I use my Flawless Rewards Points against a Flawless365 subscription?

How to create an account?

How often should I set my products to auto-replenish?

How do I pause or cancel my Flawless365 Auto-Replenishment?

How do I add products to my Flawless365 Auto-Replenish Subscription?

How can I change my Auto-Replenish frequency?

How to postpone my next order?

I have an Auto-Replenish set up but cannot log in to my account?

Free Shipping and Auto-Replenish

I need further assistance with my Flawless365 Auto-Replenish.

Flawless365 (Auto-Replenish) Subscriptions

How can I best protect my skin in direct sunlight?

Will using Dr Sam's sunscreen decrease my Vitamin D levels?

What does 'broad spectrum' mean?

Why is high SPF better than a lower one?

Why does the sun make me break out?

What's the difference between mineral and chemical sunscreen?

My make-up has SPF 15 in it. Isn't that enough?

So how do I top up sunscreen if I'm at work?

I need further assistance with sunscreen?

Sun Safety & Sunscreen

Who is Dr Sam?

Can I book an appointment to see Dr Sam?

How can I keep up to date with Dr Sam?

Careers at Dr Sam's

About Dr Sam

Is Dr Sam's cruelty free?

Where can I buy Dr Sam's?

Do Dr Sam's products contain SLS, Parabens and Phthalates?

Are Dr Sam's products suitable for teens?

Are Dr Sam's products safe to use during pregnancy or while breastfeeding?

Are Dr Sam's products suitable for men?

Do Dr Sam's products contain fragrances?

Are Dr Sam's products suitable for acne-prone skin?

Are Dr Sam's products only suitable for acne-prone skin?

Can I use Dr Sam's products if I suffer from Rosacea?

Can I use Dr Sam's products if I suffer from Perioral Dermatitis?

Is Dr Sam's packaging recyclable?

How do I know which Dr Sam's products are right for me?

What factor is Dr Sam's SPF?

When is the next product launching?

How do I know when my products expire?

Where are Dr Sam's products made?

Are Dr Sam's products gluten-free?

2024 Pricing Updates

I need further assistance with Dr Sam's products

Our Products

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Can I cancel or change my order?Updated 18 hours ago