Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT)
We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

Dr Sam's US

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We aim to dispatch all orders within 48 hours. We will notify you via email if there’s any unexpected issue that might affect this. Once your order has dispatched you'll receive a shipping confirmation email with a tracking link included.

Where is my order?

Orders & Payments

How can I reset my password?

How can I delete my account?

How can I unsubscribe from Dr Sam's emails?

How do I subscribe to Dr Sam's emails?

What happens if a friend I refer cancels or returns their order?

My Account

Bundle & Save 10%

Once I've placed an order can I change the delivery address?

What forms of payments do you accept?

Can I use multiple discount codes at checkout?

Can I cancel or change my order?

What to do if my order is faulty?

What to do if I received the wrong order?

How can I apply a discount code?

How can I save with bundles?

Do you offer gift cards, and how can  buy one?

I need further assistance with orders & payments

Klarna FAQs

Dr Sam's 60-Day Happiness Pledge: Your Guide to Returns and Refunds

Returns & Refunds

How much does shipping cost?

How long does US standard delivery take?

How long until my order ships?

What countries does Dr Sam's ship to?

Will I be liable for duties and taxes when my order arrives?

How can I edit my shipping address?

I'm having problems with the tracking

I did not receive my order, what can I do?

I need further assistance with shipping & delivery

Shipping & Delivery

Flawless Rewards FAQs

Referrals

What is Dr Sam's Rewards Programme and Who Can Join?

How to Redeem, Use, and View Your Dr Sam's Rewards Points

What do the 'approved', 'pending' and 'cancelled' statuses mean?

I still need help with my rewards.

Do you offer discounts on first time orders / How to Redeem My Welcome Gift

Flawless Rewards

Flawless365: What It Is, and Its Perks

Managing Your Dr Sam’s Account and Auto-Replenishment

Can I use my Flawless Rewards Points against a Flawless365 subscription?

How to create an account?

How often should I set my products to auto-replenish?

How do I pause or cancel my Flawless365 Auto-Replenishment?

How do I add products to my Flawless365 Auto-Replenish Subscription?

How can I change my Auto-Replenish frequency?

How to postpone my next order?

I have an Auto-Replenish set up but cannot log in to my account?

Free Shipping and Auto-Replenish

I need further assistance with my Flawless365 Auto-Replenish.

Flawless365 (Auto-Replenish) Subscriptions

How can I best protect my skin in direct sunlight?

Will using Dr Sam's sunscreen decrease my Vitamin D levels?

What does 'broad spectrum' mean?

Why is high SPF better than a lower one?

Why does the sun make me break out?

What's the difference between mineral and chemical sunscreen?

My make-up has SPF 15 in it. Isn't that enough?

So how do I top up sunscreen if I'm at work?

I need further assistance with sunscreen?

Sun Safety & Sunscreen

Who is Dr Sam?

Can I book an appointment to see Dr Sam?

How can I keep up to date with Dr Sam?

Careers at Dr Sam's

About Dr Sam

Is Dr Sam's cruelty free?

Where can I buy Dr Sam's?

Do Dr Sam's products contain SLS, Parabens and Phthalates?

Are Dr Sam's products suitable for teens?

Are Dr Sam's products safe to use during pregnancy or while breastfeeding?

Are Dr Sam's products suitable for men?

Do Dr Sam's products contain fragrances?

Are Dr Sam's products suitable for acne-prone skin?

Are Dr Sam's products only suitable for acne-prone skin?

Can I use Dr Sam's products if I suffer from Rosacea?

Can I use Dr Sam's products if I suffer from Perioral Dermatitis?

Is Dr Sam's packaging recyclable?

How do I know which Dr Sam's products are right for me?

What factor is Dr Sam's SPF?

When is the next product launching?

How do I know when my products expire?

Where are Dr Sam's products made?

Are Dr Sam's products gluten-free?

2024 Pricing Updates

I need further assistance with Dr Sam's products

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Where is my order?Updated 2 years ago