Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT) 

We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

Dr Sam's US

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We aim to dispatch all orders within 48 hours. We will notify you via email if there’s any unexpected issue that might affect this. Once your order has dispatched you'll receive a shipping confirmation email with a tracking link included.

Where is my order?

Orders, Payments & Promotions

How can I reset my password?

How can I delete my account?

How can I unsubscribe from Dr Sam's emails?

How do I subscribe to Dr Sam's emails?

What happens if a friend I refer cancels or returns their order?

My Account

What's the Dr Sam's 60 day happiness pledge?

Can I exchange an item?

How do I start a return?

Can I return a gift?

How soon will I get a refund?

I need further assistance with returns & refunds

Returns & Refunds

How much does shipping cost?

Christmas Delivery Information

How long does US standard delivery take?

How long until my order ships?

What countries does Dr Sam's ship to?

Will I be liable for duties and taxes when my order arrives?

How can I edit my shipping address?

I'm having problems with the tracking

I did not receive my order, what can I do?

I need further assistance with shipping & delivery

Shipping & Delivery

How do I earn points?

Is there a limit to the number of points I can earn?

Double Flawless Rewards Event T&C's

What are Dr Sam's Rewards?

Who can join Dr Sam's Rewards?

How do I view my point balance?

How do I redeem my points?

Can I apply more than one rewards to an order?

When does my reward code expire?

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Why did my account balance go down?

I completed an activity but didn't earn points!

Can I use my points during checkout?

I still need help with my rewards.

Flawless Rewards

What is Flawless365?

What are the perks of Flawless365?

How to create an account?

How do I pause or cancel my Flawless365 Auto-Replenishment?

How to set up an Auto-Replenishment?

How to make changes to your Flawless365 Auto-Replenishment?

Your account overview

How do I add products to my Flawless365 Auto-Replenish Subscription?

How does the Auto-Replenish payment work?

How can I change my Auto-Replenish frequency?

How to postpone my next order?

I have an Auto-Replenish set up but cannot log in to my account?

Free Shipping and Auto-Replenish

Can I use my Flawless Rewards Points against a Flawless365 subscription?

I need further assistance with my Flawless365 Auto-Replenish.

Flawless365 (Auto-Replenish) Subscriptions

How can I best protect my skin in direct sunlight?

Will using Dr Sam's sunscreen decrease my Vitamin D levels?

What does 'broad spectrum' mean?

Why is high SPF better than a lower one?

Why does the sun make me break out?

What's the difference between mineral and chemical sunscreen?

My make-up has SPF 15 in it. Isn't that enough?

So how do I top up sunscreen if I'm at work?

I need further assistance with sunscreen?

Sun Safety & Sunscreen

Who is Dr Sam?

Can I book an appointment to see Dr Sam?

How can I keep up to date with Dr Sam?

About Dr Sam

Is Dr Sam's cruelty free?

Where can I buy Dr Sam's?

Do Dr Sam's products contain SLS, Parabens and Phthalates?

Are Dr Sam's products suitable for teens?

Are Dr Sam's products safe to use during pregnancy or while breastfeeding?

Are Dr Sam's products suitable for men?

Do Dr Sam's products contain fragrances?

Are Dr Sam's products suitable for acne-prone skin?

Are Dr Sam's products only suitable for acne-prone skin?

Can I use Dr Sam's products if I suffer from Rosacea?

Can I use Dr Sam's products if I suffer from Perioral Dermatitis?

Is Dr Sam's packaging recyclable?

How do I know which Dr Sam's products are right for me?

What factor is Dr Sam's SPF?

When is the next product launching?

How do I know when my products expire?

Where are Dr Sam's products made?

Are Dr Sam's products gluten-free?

2024 Pricing Updates

I need further assistance with Dr Sam's products

Our Products

Mothers Day Promotion

Bundle & Save 10%

Black Friday / Cyber Monday Week Promotions

Once I've placed an order can I change the delivery address?

What forms of payments do you accept?

Can I use multiple discount codes at checkout?

Can I cancel or change my order?

What to do if my order is faulty?

What to do if I received the wrong order?

How can I apply a discount code?

How can I save with bundles?

Do you offer discounts on first time orders?

Do you offer gift cards, and how can  buy one?

I need further assistance with orders & payments

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Where is my order?Updated 8 months ago