Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT)
We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

Dr Sam's US

<p id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">So we can get your order to you as soon as possible, once your order has been placed, we start processing this right away.&#xA0;</span></p><p><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Once your order has been processed we cannot amend the shipping address, so please double-check your order and delivery details are correct before submitting your order.&#xA0;</span><span style="font-size: 16px; color: rgb(0, 0, 0);"><br></span><span style="font-size: 16px; color: rgb(0, 0, 0);"><br></span><span data-offset-key="5l7oe-0-0"><span data-text="true" style="font-size: 16px; color: rgb(0, 0, 0);">We recommend amending your address information in your account and selecting this as your default address for future orders.</span></span></p><div data-block="true" data-editor="d30tt" data-offset-key="1uj85-0-0"><div data-offset-key="1uj85-0-0"><span data-offset-key="1uj85-0-0" style="font-size: 16px; color: rgb(0, 0, 0);"><br data-text="true"></span></div></div><div data-block="true" data-editor="d30tt" data-offset-key="ekgv1-0-0"><div data-offset-key="ekgv1-0-0"><span data-offset-key="ekgv1-0-0"><span data-text="true" style="font-size: 16px; color: rgb(0, 0, 0);">We would advise completely deleting any old or incorrect address details from your Dr Sam account before placing a new order.</span></span></div></div><div data-block="true" data-editor="d30tt" data-offset-key="748kl-0-0"><div data-offset-key="748kl-0-0"><span data-offset-key="748kl-0-0" style="font-size: 16px; color: rgb(0, 0, 0);"><br data-text="true"></span></div></div><div data-block="true" data-editor="d30tt" data-offset-key="f43jm-0-0"><div data-offset-key="f43jm-0-0"><span data-offset-key="f43jm-0-0"><span data-text="true" style="font-size: 16px; color: rgb(0, 0, 0);">If you have any active subscriptions, please verify that the correct delivery address is update here also.</span></span><span style="color: rgb(0, 0, 0);"><br></span><span style="color: rgb(0, 0, 0);"><br></span><span data-offset-key="f43jm-0-0"><span data-text="true" style="font-size: 16px; color: rgb(0, 0, 0);">If you hold multiple subscriptions, please note that the address must be updated on each individual subscription. </span></span></div><p><span style="color: rgb(0, 0, 0);"><br></span></p><p><span data-offset-key="f43jm-0-0"><span data-text="true" style="font-size: 16px; color: rgb(0, 0, 0);">Address updates made on your account are not automatically carried across to your subscriptions, (as some people buy subscriptions for friends and family members with different addresses), so these must be managed individually.&#xA0;</span></span></p></div><p><span style="font-size: 16px;"><br></span><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><strong>Dr Sam&#x2019;s will not be responsible for orders sent to the incorrect delivery address provided by the customer.&#xA0;</strong></span></p>

So we can get your order to you as soon as possible, once your order has been placed, we start processing this right away. Once your order has been processed we cannot amend the shipping address, so please double-check your order and delivery details

How can I edit my shipping address?

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How can I edit my shipping address?Updated an hour ago