Our most frequently asked questions, all in one place. How do I earn points?You can earn points for various activities, including:. To see all the ways you can earn points, please visit our Rewards page. For more information on how to complete a refe

Our most frequently asked questions, all in one place.<hr><h1 id="earning-points">Earning Points</h1>How do I earn points? You can earn points for various activities, including:<ul><li>Referring friends</li><li>Making purchases</li><li>Following us on social media</li></ul>To see all the ways you can earn points, please visit our <a href="https://us.drsambunting.com/pages/rewards" rel="noopener noreferrer" target="_blank">Rewards</a> page. For more information on how to complete a referral, please visit our <a href="https://us-drsams.gorgias.help/en-US/referrals-773095" rel="noopener noreferrer" target="_blank">Referrals Help Page</a>.<hr>Is there a limit to the number of points I can earn? There are no limits on points earned while spending; the higher the order value, the more points earned.<ul><li>Points for the following types of reviews are limited:<ul><li>Product reviews</li><li>Product photo reviews</li><li>Company reviews</li></ul></li></ul>You can leave as many reviews as you wish, however, points will only be awarded for one review within a 30-day period.<hr>Do my points expire?<ul><li>Points remain valid for 12 months.</li></ul><hr>When are points awarded for purchases?<ul><li>Points are awarded after a purchase is made. They will be added to your account automatically. If you have not received your points, please get in touch with our customer care team and they&apos;ll be able to look into this.</li></ul><hr><h2 id> </h2><h2 id="using-rewards">Using Rewards</h2>Can I apply more than one reward to an order?<ul><li>At the moment, only one reward can be applied per order, with a maximum of &#xA3;10 per order.</li></ul><hr>Can I apply my reward to a Flawless 365 Subscription?<ul><li>With a Flawless 365 subscription, you will automatically receive 20% off any products set up on your subscription, so rewards can only be redeemed with one-time purchases and cannot be applied to subscription orders.</li></ul><hr>When does my reward code expire?<ul><li>Reward codes expire one year from the date they are created.</li></ul><hr><h3 id="-1"> </h3><h3 id="points-balance">Points Balance</h3>How can I view my account balance?<ul><li>First, log into your account.&#xA0;</li><li>You can either view your balance in your account by clicking on Rewards, or click on the star icon at the top of the page to access your rewards.</li></ul><hr>Why did my account balance go down?<ul><li>Your points balance will be adjusted when you make a purchase</li></ul><hr>What happens if I, or a friend I refer, cancels or returns their order?<ul><li>Your pending points will become cancelled and will be removed from your account.&#xA0;</li></ul><hr><h4 id="-2"> </h4><h4 id="troubleshooting">Troubleshooting</h4>I completed an activity but didn&apos;t earn points! Your points will be added to your account automatically. Please check for any possible exclusions listed below:<ol><li>Ensure the activity is eligible for points (check the Rewards tab).</li><li>Verify that you haven&apos;t exceeded any limits (e.g., review limits).</li><li>Wait for any processing periods to pass.</li></ol>If you still haven&apos;t received your points after checking these items, please contact our customer support team for assistance.<hr><h4 id="-3"> </h4><h4 id="additional-information">Additional Information</h4>For any other questions about the Flawless Rewards programme, please refer to the Rewards page or contact our customer support team at <a rel="noopener">hello@drsambunting.com</a> for personalised assistance.<hr>

Flawless Rewards FAQs

At Dr Sam’s, we appreciate your support. Our Flawless Reward Programme is a way to acknowledge your loyalty. You can earn points through various activities, such as making purchases, leaving reviews, and referring friends. These points can be redeeme

At Dr Sam&#x2019;s, we appreciate your support. Our Flawless Reward Programme is a way to acknowledge your loyalty. You can earn points through various activities, such as making purchases, leaving reviews, and referring friends. These points can be redeemed for rewards like store credits and gifts, helping you save on your skincare favourites.Joining is simple&#x2014;if you have an account with us, you&#x2019;re automatically enrolled. Start collecting points and take advantage of the benefits available to you.

What is Dr Sam's Rewards Programme and Who Can Join?

Redeeming your points is simple and straightforward. Follow the steps below to make the most of your rewards:. 1. Log into your Dr Sam's account here. 2. Add items to your basket and proceed to the Checkout page. 3. Either use the Earning amount to r

<h1 id="isPasted">Redeeming Your Points at Dr Sam&apos;s</h1>Redeeming your points is simple and straightforward. Follow the steps below to make the most of your rewards:<hr><h2 id="step-by-step-redemption-process">Step-by-Step Redemption Process</h2>1. Log into your Dr Sam&apos;s account&#xA0;<a href="https://us.drsambunting.com/account/login" rel="noopener noreferrer" target="_blank">here</a>.2. Add items to your basket and proceed to the Checkout page.<img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/B9Zby7Zpkk6eNk3R/2024092317-528ce9cb-1c24-4535-ae47-f411f699e121-rpreplay_final1727109751-ezgif.com-crop.gif" style="width: 300px;" class="fr-fic fr-dii">3. Either use the Earning amount to redeem the value of your choice, or click Select a Reward&#xA0;to use a coupon that has already been claimed, but not yet redeemed (up to a maximum of $10 per transaction).4. Your coupon will automatically be added <img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/g5KDM28Q0j79aByw/2025041716-16d494c5-d401-4851-97a0-93e80e87ead4-ezgif-3b140204c759ea.gif" style="width: 300px;" class="fr-fic fr-dii fr-fil"> <hr><h3 id="important-information">Important Information</h3><ul><li style="font-size: 16px;">Rewards cannot be used on subscription items, including those in the Flawless365 Auto Replenishment program, as you&#x2019;ll receive a 20% discount when you sign up for this programme.</li><li style="font-size: 16px;">To redeem your rewards, please ensure items are added as one-time purchases only.</li></ul><hr><h2 id="how-can-i-check-my-point-balance">How Can I Check My Point Balance?</h2><ul><li style="font-size: 16px;">Log into your account to view your points and rewards.</li></ul><hr><h2 id="who-can-i-contact-for-help">Who Can I Contact for Help?</h2>For any questions or assistance with redeeming points, please reach out to our customer support team on hello@drsambunting.com

How to Redeem, Use, and View Your Dr Sam's Rewards Points

Our referral programme allows you to earn a $5 voucher for every friend you refer! Follow these easy steps to invite your friends and get rewarded. To get started, log in to your account on our website. If you don’t have an account yet, you can creat

Our referral programme allows you to earn a $5 voucher for every friend you refer! Follow these easy steps to invite your friends and get rewarded.<h3 id="step-1-log-in-to-your-account">Step 1: Log In to Your Account</h3>To get started, log in to your account on our website. If you don&#x2019;t have an account yet, you can create one by clicking on the person icon at the top of the homepage.<img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/g5KDM28Q0j79aByw/2024090918-1ab66d8c-fdde-401d-a0ab-d86c7a590d2d-screenshot%202024-09-09%20at%2019.19.01.png" style="width: 482px;" class="fr-fic fr-dii"><h3 id="step-2-access-the-referral-programme">Step 2: Access the Referral Programme</h3>Once logged in, click on the star icon at the top of the page to access your rewards and referral programme.&#xA0;<img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/g5KDM28Q0j79aByw/2024090918-bcacd23d-2982-45c8-ad58-0a4c9d624e67-screenshot%202024-09-09%20at%2019.20.52.png" style="width: 480px;" class="fr-fic fr-dii"><h3 id="step-3-add-your-details-and-share-your-referral-link">Step 3: Add Your Details, and Share Your Referral Link</h3>i) First submit your details: <img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/g5KDM28Q0j79aByw/2025041716-2a7e9642-6b2d-437f-94d2-f82972d7f470-screenshot%202025-04-17%20at%2017.40.50.png" style="width: 456px;" class="fr-fic fr-dii"> ii) Then you&#x2019;ll find a unique referral link that you can share with your friends via email, social media, or direct message. Copy the link and send it to anyone who you think would love our products.<img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/g5KDM28Q0j79aByw/2025041716-2dac0612-564a-4b85-95de-f1a32044e69a-screenshot%202025-04-17%20at%2017.41.03.png" style="width: 438px;" class="fr-fic fr-dii"><h3 id="step-4-your-friend-makes-a-purchase">Step 4: Your Friend Makes a Purchase</h3>Once your friend clicks on your referral link and makes their first purchase, both you and your friend will benefit. Your friend will receive an exclusive discount on their order, and you&apos;ll receive a $5 voucher as a thank-you for the referral.<h3 id="step-5-receive-your-voucher">Step 5: Receive Your Voucher</h3>After your friend&#x2019;s purchase is confirmed, you&#x2019;ll receive an email notification with your $5 voucher. You can use this voucher on your next order!<h3 id="faq">FAQ</h3>1. How many friends can I refer? There&#x2019;s no limit! You can refer as many friends as you like, and you&#x2019;ll earn a $5 voucher for each successful referral.2. When will I receive my voucher? Your voucher will be sent to you via email once your friend completes their first purchase using your referral link.3. Can I combine multiple vouchers? You can use one voucher per order. However, you&#x2019;re free to save them for future purchases.4. Does my friend receive any benefit? Yes! Your friend will receive an exclusive discount when they make their first purchase through your referral link.5. Do the vouchers expire? Each voucher will have its own expiration date, which will be clearly stated in the email you receive.6. Can this be used on a subscription order? No, the voucher cannot be applied to subscription orders as you are already benefitting from a 20% discount with your Flawless 365 subscription programme.For any additional questions, feel free to reach out to our Customer Support Team. Start referring today and enjoy shopping with your rewards!

Referrals

Please email us at hello@drsambunting.com and we’ll do our best to assist you.

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please email us at&#xA0;<strong style="box-sizing: border-box; font-weight: bolder; color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="mailto:hello@drsambunting.com" style="box-sizing: border-box; background-color: transparent; font-family: inherit; touch-action: manipulation; color: rgb(118, 118, 118); text-decoration: none;">hello@drsambunting.com</a><span style="color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and we&#x2019;ll do our best to assist you.

I still need help with my rewards.

Sign up to our newsletter for all of Dr Sam's expert advice, tips and videos completely free. Plus, get a free Flawless Cleanser 50ml with your first Dr Sam's order!. When you receive the promotional email, clicking the banner will automatically add

<div data-block="true" data-editor="9g6m1" data-offset-key="86bsv-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h1 id="how-it-works">How It Works:</h1><strong id="isPasted" style="box-sizing: border-box; font-weight: bolder; color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://us.drsambunting.com/pages/sign-up" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; font-family: inherit; touch-action: manipulation; color: rgb(113, 19, 30); text-decoration: none; cursor: pointer;" target="_blank">Sign up</a>&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">to our newsletter for all of Dr Sam&apos;s expert advice, tips and videos completely free. Plus, get a free Flawless Cleanser 50ml&#xA0;with your first Dr Sam&apos;s order!<div data-block="true" data-editor="fba05" data-offset-key="3jfhn-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">When you receive the promotional email, clicking the banner will automatically add the 50ml Flawless Cleanser to your basket along with the discount code. You&#x2019;ll just need to add products worth a minimum of $25 to your basket for the cleanser to appear as free in your basket. <h4 id="terms--conditions">Terms &amp; Conditions:</h4><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">This free gift offer is valid on your first purchase only.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The link in the gift banner of the welcome&#xA0;email will automatically add the gift to your cart. To claim the gift, ensure you have added a total value of $25&#xA0;to your basket.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The subtotal at checkout must reach $25, excluding delivery charges.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Only&#xA0;one offer can be redeemed at a time in one transaction.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">This offer can be used once per customer.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Our complimentary gift is subject to availability, and we reserve the right to substitute it with an alternative in the event that the gift is unavailable.</li></ul></div></div>

Do you offer discounts on first time orders / How to Redeem My Welcome Gift

Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT)
We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

Dr Sam's US

Flawless Rewards

How can I reset my password?

How can I delete my account?

How can I unsubscribe from Dr Sam's emails?

How do I subscribe to Dr Sam's emails?

What happens if a friend I refer cancels or returns their order?

My Account

Bundle & Save 10%

Where is my order?

How can I edit my shipping address?

What forms of payments do you accept?

Can I use multiple discount codes at checkout?

Can I cancel or change my order?

What to do if my order is faulty?

What to do if I received the wrong order?

How can I apply a discount code?

How can I save with bundles?

I need further assistance with orders & payments

Klarna FAQs

How do I apply my Welcome Gift?

Orders, Payments & Promotions

Dr Sam's 60-Day Happiness Pledge: Your Guide to Returns and Refunds

Returns & Refunds

How much does shipping cost?

How long does US standard delivery take?

How long until my order ships?

What countries does Dr Sam's ship to?

Will I be liable for duties and taxes when my order arrives?

I'm having problems with the tracking

I did not receive my order, what can I do?

I need further assistance with shipping & delivery

Shipping & Delivery

Flawless365: What It Is, and Its Perks

Managing Your Dr Sam’s Account and Auto-Replenishment

Can I use my Flawless Rewards Points against a Flawless365 subscription?

How to create an account?

How often should I set my products to auto-replenish?

How do I pause or cancel my Flawless365 Auto-Replenishment?

How do I add products to my Flawless365 Auto-Replenish Subscription?

How can I change my Auto-Replenish frequency?

How to postpone my next order?

I have an Auto-Replenish set up but cannot log in to my account?

Free Shipping and Auto-Replenish

I need further assistance with my Flawless365 Auto-Replenish.

Flawless365 (Auto-Replenish) Subscriptions

How can I best protect my skin in direct sunlight?

Will using Dr Sam's sunscreen decrease my Vitamin D levels?

What does 'broad spectrum' mean?

Why is high SPF better than a lower one?

Why does the sun make me break out?

What's the difference between mineral and chemical sunscreen?

My make-up has SPF 15 in it. Isn't that enough?

So how do I top up sunscreen if I'm at work?

I need further assistance with sunscreen?

Sun Safety & Sunscreen

Who is Dr Sam?

Can I book an appointment to see Dr Sam?

How can I keep up to date with Dr Sam?

Careers at Dr Sam's

About Dr Sam

Is Dr Sam's cruelty free?

Where can I buy Dr Sam's?

Do Dr Sam's products contain SLS, Parabens and Phthalates?

Are Dr Sam's products suitable for teens?

Are Dr Sam's products safe to use during pregnancy or while breastfeeding?

Are Dr Sam's products suitable for men?

Do Dr Sam's products contain fragrances?

Are Dr Sam's products suitable for acne-prone skin?

Are Dr Sam's products only suitable for acne-prone skin?

Can I use Dr Sam's products if I suffer from Rosacea?

Can I use Dr Sam's products if I suffer from Perioral Dermatitis?

Is Dr Sam's packaging recyclable?

How do I know which Dr Sam's products are right for me?

What factor is Dr Sam's SPF?

When is the next product launching?

How do I know when my products expire?

Where are Dr Sam's products made?

Are Dr Sam's products gluten-free?

2024 Pricing Updates

I need further assistance with Dr Sam's products

Our Products

Azelaic Acid 101: How To Use It & What Are The Benefits?

How to Tackle Closed Comedones + Texture - Avoid These Mistakes!

5 Biggest Mistakes When Treating Rosacea

Why I Created Flawless Moisturiser Intense

Which is the right retinoid for me? Retinol, retinaldehyde or HPR?

Retinoids and the Lips

The Best Order to Apply Your Skincare Products for Effective Results

The 10 Best Foods For Glowing, Healthy Skin

Reviewing Viral Barrier Repair Creams - How To Choose The Right One At Any Budget