How do I earn points?You can earn points for various activities, including:. To see all the ways you can earn points, please visit our Rewards page. For more information on how to complete a referral, please visit our Referrals Help Page. Is there a

<h1 id="isPasted">Our most frequently asked questions, all in one place.</h1><hr><h2 id="earning-points">Earning Points</h2>How do I earn points? You can earn points for various activities, including:<ul><li>Referring friends</li><li>Making purchases</li><li>Following us on social media</li></ul>To see all the ways you can earn points, please visit our <a href="https://drsambunting.com/pages/rewards" rel="noopener noreferrer" target="_blank">Rewards</a> page. For more information on how to complete a referral, please visit our <a href="https://drsams.gorgias.help/en-US/referrals-773089" rel="noopener noreferrer" target="_blank">Referrals Help Page</a>.<hr>Is there a limit to the number of points I can earn? There are no limits on points earned while spending; the higher the order value, the more points earned.<ul><li>Points for the following types of reviews are limited:<ul><li>Product reviews</li><li>Product photo reviews</li></ul></li></ul>You can leave as many reviews as you wish, however, points will only be awarded for one review within a 30-day period.<hr>Do my points expire?<ul><li>Points remain valid for 12 months.</li></ul><hr>When are points awarded for purchases?<ul><li>Points are awarded 14 days after a purchase is made. They will be added to your account automatically. If you have not received your points after the 14 days, please get in touch with our customer care team and they&apos;ll be able to look into this.</li></ul><hr><h2 id="using-rewards">Using Rewards</h2>Can I apply more than one reward to an order?<ul><li>At the moment, only one reward can be applied per order, with a maximum of &#xA3;10 per order.</li></ul><hr>Can I apply my reward to a Flawless 365 Subscription?<ul><li>With a Flawless 365 subscription, you will automatically receive 20% off any products set up on your subscription, so rewards can only be redeemed with one-time purchases and cannot be applied to subscription orders.</li></ul><hr>When does my reward code expire?<ul><li>Reward codes expire one year from the date they are created.</li></ul><hr><h2 id="points-balance">Points Balance</h2>How can I view my account balance?<ul><li>Click on the star icon at the top of the page to access your rewards. Please ensure that cookies and pop-ups are enabled in your browser, as the Flawless Rewards feature won&#x2019;t work without them.</li></ul><hr>Why did my account balance go down?<ul><li>Your points balance will be adjusted if you, or someone you referred, cancels or returns a purchase.</li></ul><hr>What happens if I, or a friend I refer, cancels or returns their order?<ul><li>Your pending points will become cancelled and will be removed from your account. For more information on points statuses, you can view our article <a href="https://drsams.gorgias.help/en-US/what-do-the-approved-pending-and-cancelled-statuses-mean-311806" rel="noopener noreferrer" target="_blank">here</a>.</li></ul><hr><h2 id="troubleshooting">Troubleshooting</h2>I completed an activity but didn&apos;t earn points! If you&apos;ve completed a purchase or left us a review, remember that points are awarded 14 days after the activity is completed. They will be added to your account automatically.For other activities, please check the following:<ol><li>Ensure the activity is eligible for points (check the Rewards tab).</li><li>Verify that you haven&apos;t exceeded any limits (e.g., review limits).</li><li>Wait for any processing periods to pass.</li></ol>If you still haven&apos;t received your points after checking these items, please contact our customer support team for assistance.<hr><h2 id="additional-information">Additional Information</h2>For any other questions about the Flawless Rewards programme, please refer to the Rewards page or contact our customer support team at <a rel="noopener">hello@drsambunting.com</a> for personalised assistance.<hr>

Flawless Rewards FAQs

Our referral programme allows you to earn a $5 voucher for every friend you refer! Follow these easy steps to invite your friends and get rewarded. To get started, log in to your account on our website. If you don’t have an account yet, you can creat

Our referral programme allows you to earn a $5 voucher for every friend you refer! Follow these easy steps to invite your friends and get rewarded.<h3 id="step-1-log-in-to-your-account">Step 1: Log In to Your Account</h3>To get started, log in to your account on our website. If you don&#x2019;t have an account yet, you can create one by clicking on the person icon at the top of the homepage.<img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/g5KDM28Q0j79aByw/2024090918-1ab66d8c-fdde-401d-a0ab-d86c7a590d2d-screenshot%202024-09-09%20at%2019.19.01.png" style="width: 300px;" class="fr-fic fr-dii"><h3 id="step-2-access-the-referral-programme">Step 2: Access the Referral Programme</h3>Once logged in, click on the star icon at the top of the page to access your rewards and referral programme. Please note that you&#x2019;ll need to ensure that cookies and pop-ups are enabled in your browser, as the Flawless Rewrads feature won&#x2019;t work without them.<img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/g5KDM28Q0j79aByw/2024090918-bcacd23d-2982-45c8-ad58-0a4c9d624e67-screenshot%202024-09-09%20at%2019.20.52.png" style="width: 300px;" class="fr-fic fr-dii"><h3 id="step-3-share-your-referral-link">Step 3: Share Your Referral Link</h3>You&#x2019;ll find a unique referral link that you can share with your friends via email, social media, or direct message. Copy the link and send it to anyone who you think would love our products.<img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/g5KDM28Q0j79aByw/2024090918-66aba209-f5e9-45a5-9b7a-5633eef63310-screenshot%202024-09-09%20at%2019.22.25.png" style="width: 300px;" class="fr-fic fr-dii"><h3 id="step-4-your-friend-makes-a-purchase">Step 4: Your Friend Makes a Purchase</h3>Once your friend clicks on your referral link and makes their first purchase, both you and your friend will benefit. Your friend will receive an exclusive discount on their order, and you&apos;ll receive a $5 voucher as a thank-you for the referral.<h3 id="step-5-receive-your-voucher">Step 5: Receive Your Voucher</h3>After your friend&#x2019;s purchase is confirmed, you&#x2019;ll receive an email notification with your $5 voucher. You can use this voucher on your next order!<h3 id="faq">FAQ</h3>1. How many friends can I refer? There&#x2019;s no limit! You can refer as many friends as you like, and you&#x2019;ll earn a &#xA3;5 voucher for each successful referral.2. When will I receive my voucher? Your voucher will be sent to you via email once your friend completes their first purchase using your referral link.3. Can I combine multiple vouchers? You can use one voucher per order. However, you&#x2019;re free to save them for future purchases.4. Does my friend receive any benefit? Yes! Your friend will receive an exclusive discount when they make their first purchase through your referral link.5. Do the vouchers expire? Each voucher will have its own expiration date, which will be clearly stated in the email you receive.6. Can this be used on a subscription order? No, the voucher cannot be applied to subscription orders as you are already benefitting from a 20% discount with your Flawless 365 subscription programme.For any additional questions, feel free to reach out to our Customer Support Team. Start referring today and enjoy shopping with your rewards!

Referrals

At Dr Sam’s, we appreciate your support. Our Flawless Reward Programme is a way to acknowledge your loyalty. You can earn points through various activities, such as making purchases, leaving reviews, and referring friends. These points can be redeeme

At Dr Sam&#x2019;s, we appreciate your support. Our Flawless Reward Programme is a way to acknowledge your loyalty. You can earn points through various activities, such as making purchases, leaving reviews, and referring friends. These points can be redeemed for rewards like store credits and gifts, helping you save on your skincare favourites.Joining is simple&#x2014;if you have an account with us, you&#x2019;re automatically enrolled. Start collecting points and take advantage of the benefits available to you.

What is Dr Sam's Rewards Programme and Who Can Join?

Redeeming your points at Dr Sam's is simple and easy. Follow the steps below to make the most of your rewards:. If the menu isn’t visible or you’re using ShopPay, do the following:. For any questions or assistance with redeeming points, please reach

Redeeming your points at Dr Sam&apos;s is simple and easy. Follow the steps below to make the most of your rewards:<h2 id="step-by-step-redemption-process">Step-by-Step Redemption Process</h2><ol><li>Log into your Dr Sam&apos;s account <a href="https://us.drsambunting.com/account/login" rel="noopener noreferrer" target="_blank">here</a>.</li><li>Add items to your basket and proceed to the Checkout page.<img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/B9Zby7Zpkk6eNk3R/2024092317-528ce9cb-1c24-4535-ae47-f411f699e121-rpreplay_final1727109751-ezgif.com-crop.gif" style="width: 300px;" class="fr-fic fr-dib"></li><li>2. Use the drop-down menu to select how many points you&#x2019;d like to redeem (up to a maximum of $10 per transaction).</li><li>3. Click &apos;Redeem&apos; to apply the discount and complete your purchase.</li></ol><img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/B9Zby7Zpkk6eNk3R/2024092317-642cfed5-ff2d-4739-8a54-6366dd9ec264-rpreplay_final1727109782-ezgif.com-crop.gif" style="width: 300px;" class="fr-fic fr-dib"><h3 id="isPasted">What if the drop-down menu doesn&#x2019;t appear?</h3>If the menu isn&#x2019;t visible or you&#x2019;re using ShopPay, do the following:<ol><li>Log into your Dr Sam&apos;s account <a href="https://drsambunting.com/account/login" rel="noopener noreferrer" target="_blank">here</a>.</li><li>Go to the &apos;Rewards&apos; tab.</li><li>Select &apos;Ways to Redeem&apos;, choose your amount, and click &apos;Redeem&apos;.</li><li>Use the unique code at checkout.</li></ol>&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;<img src="https://attachments.gorgias.help/DrQqY7XvN16L4Wjv/hc/g5KDM28Q0j79aByw/2024092317-c59fdab2-ccc6-4ec0-9696-f96cef2feffe-rpreplay_final1727111796-ezgif.com-crop.gif" style="width: 300px;" class="fr-fic fr-dii"><h3 id="important-information">Important Information</h3><ul><li>Rewards cannot be used on subscription items, including those in the Flawless365 Auto Replenishment program, as you&#x2019;ll receive a 20% discount when you sign up for this program.</li><li>To redeem your rewards, please ensure items are added as one-time purchases only.</li></ul><h3 id="how-can-i-check-my-point-balance">How can I check my point balance?</h3><ul><li>Log into your account to view your points and rewards.</li><li>Please note that you&#x2019;ll need to ensure that cookies and pop-ups are enabled in your browser, as the Flawless Rewards feature won&#x2019;t work without them.</li></ul><h3 id> </h3><h3 id="who-can-i-contact-for-help">Who can I contact for help?</h3>For any questions or assistance with redeeming points, please reach out to our customer support team.

How to Redeem, Use, and View Your Dr Sam's Rewards Points

Approved: These points can be redeemed on rewards immediately. Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals. Cancelled: These points will not be added to your account. For

<p id="isPasted" style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Approved: These points can be redeemed on rewards immediately.<p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px 0px 1.5rem; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals<p style="box-sizing: border-box; font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 13.3333px; line-height: 1.5; margin: 0px; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Please email us at hello@drsambunting.com and we’ll do our best to assist you.

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please email us at&#xA0;<strong style="box-sizing: border-box; font-weight: bolder; color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="mailto:hello@drsambunting.com" style="box-sizing: border-box; background-color: transparent; font-family: inherit; touch-action: manipulation; color: rgb(118, 118, 118); text-decoration: none;">hello@drsambunting.com</a><span style="color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and we&#x2019;ll do our best to assist you.

I still need help with my rewards.

Sign up to our newsletter for all of Dr Sam's expert advice, tips and videos completely free. Plus, get a free Flawless Cleanser 50ml with your first Dr Sam's order!. When you receive the promotional email, clicking the banner will automatically add

<div data-block="true" data-editor="9g6m1" data-offset-key="86bsv-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h1 id="how-it-works">How It Works:</h1><strong id="isPasted" style="box-sizing: border-box; font-weight: bolder; color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://us.drsambunting.com/pages/sign-up" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; font-family: inherit; touch-action: manipulation; color: rgb(113, 19, 30); text-decoration: none; cursor: pointer;" target="_blank">Sign up</a>&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">to our newsletter for all of Dr Sam&apos;s expert advice, tips and videos completely free. Plus, get a free Flawless Cleanser 50ml&#xA0;with your first Dr Sam&apos;s order!<div data-block="true" data-editor="fba05" data-offset-key="3jfhn-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">When you receive the promotional email, clicking the banner will automatically add the 50ml Flawless Cleanser to your basket along with the discount code. You&#x2019;ll just need to add products worth a minimum of $25 to your basket for the cleanser to appear as free in your basket. <h4 id="terms--conditions">Terms &amp; Conditions:</h4><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">This free gift offer is valid on your first purchase only.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The link in the gift banner of the welcome&#xA0;email will automatically add the gift to your cart. To claim the gift, ensure you have added a total value of $25&#xA0;to your basket.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The subtotal at checkout must reach $25, excluding delivery charges.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Only&#xA0;one offer can be redeemed at a time in one transaction.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">This offer can be used once per customer.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Our complimentary gift is subject to availability, and we reserve the right to substitute it with an alternative in the event that the gift is unavailable.</li></ul></div></div>

Do you offer discounts on first time orders / How to Redeem My Welcome Gift

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We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

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