Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT)
We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

Dr Sam's US

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please email us at&#xA0;<strong style="box-sizing: border-box; font-weight: bolder; color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="mailto:hello@drsambunting.com" style="box-sizing: border-box; background-color: transparent; font-family: inherit; touch-action: manipulation; color: rgb(118, 118, 118); text-decoration: none;">hello@drsambunting.com</a><span style="color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and we&#x2019;ll do our best to assist you.

Please email us at hello@drsambunting.com and we’ll do our best to assist you.

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Flawless Rewards

How can I reset my password?

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What happens if a friend I refer cancels or returns their order?

My Account

Bundle & Save 10%

Where is my order?

Once I've placed an order can I change the delivery address?

What forms of payments do you accept?

Can I use multiple discount codes at checkout?

Can I cancel or change my order?

What to do if my order is faulty?

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Do you offer gift cards, and how can  buy one?

I need further assistance with orders & payments

Klarna FAQs

Orders & Payments

Dr Sam's 60-Day Happiness Pledge: Your Guide to Returns and Refunds

Returns & Refunds

How much does shipping cost?

How long does US standard delivery take?

How long until my order ships?

What countries does Dr Sam's ship to?

Will I be liable for duties and taxes when my order arrives?

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I'm having problems with the tracking

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Shipping & Delivery

Flawless Rewards FAQs

Referrals

What is Dr Sam's Rewards Programme and Who Can Join?

How to Redeem, Use, and View Your Dr Sam's Rewards Points

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Do you offer discounts on first time orders / How to Redeem My Welcome Gift

Flawless365: What It Is, and Its Perks

Managing Your Dr Sam’s Account and Auto-Replenishment

Can I use my Flawless Rewards Points against a Flawless365 subscription?

How to create an account?

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How to postpone my next order?

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Free Shipping and Auto-Replenish

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Flawless365 (Auto-Replenish) Subscriptions

How can I best protect my skin in direct sunlight?

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What does 'broad spectrum' mean?

Why is high SPF better than a lower one?

Why does the sun make me break out?

What's the difference between mineral and chemical sunscreen?

My make-up has SPF 15 in it. Isn't that enough?

So how do I top up sunscreen if I'm at work?

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Sun Safety & Sunscreen

Who is Dr Sam?

Can I book an appointment to see Dr Sam?

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Careers at Dr Sam's

About Dr Sam

Is Dr Sam's cruelty free?

Where can I buy Dr Sam's?

Do Dr Sam's products contain SLS, Parabens and Phthalates?

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Can I use Dr Sam's products if I suffer from Rosacea?

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Is Dr Sam's packaging recyclable?

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2024 Pricing Updates

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