Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT)
We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

Dr Sam's US

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please email us at&#xA0;<strong style="box-sizing: border-box; font-weight: bolder; color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="mailto:hello@drsambunting.com" style="box-sizing: border-box; background-color: transparent; font-family: inherit; touch-action: manipulation; color: rgb(118, 118, 118); text-decoration: none;">hello@drsambunting.com</a><span style="color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and we&#x2019;ll do our best to assist you.

Please email us at hello@drsambunting.com and we’ll do our best to assist you.

I need further assistance with sunscreen?

Sun Safety & Sunscreen

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My Account

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Where is my order?

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Can I use multiple discount codes at checkout?

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Klarna FAQs

How do I apply my Welcome Gift?

Orders, Payments & Promotions

Dr Sam's 60-Day Happiness Pledge: Your Guide to Returns and Refunds

Returns & Refunds

How much does shipping cost?

How long does US standard delivery take?

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What countries does Dr Sam's ship to?

Will I be liable for duties and taxes when my order arrives?

I'm having problems with the tracking

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Shipping & Delivery

Flawless Rewards FAQs

What is Dr Sam's Rewards Programme and Who Can Join?

How to Redeem, Use, and View Your Dr Sam's Rewards Points

Referrals

I still need help with my rewards.

Do you offer discounts on first time orders / How to Redeem My Welcome Gift

Flawless Rewards

Flawless365: What It Is, and Its Perks

Managing Your Dr Sam’s Account and Auto-Replenishment

Can I use my Flawless Rewards Points against a Flawless365 subscription?

How to create an account?

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How to postpone my next order?

I have an Auto-Replenish set up but cannot log in to my account?

Free Shipping and Auto-Replenish

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Flawless365 (Auto-Replenish) Subscriptions

How can I best protect my skin in direct sunlight?

Will using Dr Sam's sunscreen decrease my Vitamin D levels?

What does 'broad spectrum' mean?

Why is high SPF better than a lower one?

Why does the sun make me break out?

What's the difference between mineral and chemical sunscreen?

My make-up has SPF 15 in it. Isn't that enough?

So how do I top up sunscreen if I'm at work?

Who is Dr Sam?

Can I book an appointment to see Dr Sam?

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Careers at Dr Sam's

About Dr Sam

Is Dr Sam's cruelty free?

Where can I buy Dr Sam's?

Do Dr Sam's products contain SLS, Parabens and Phthalates?

Are Dr Sam's products suitable for teens?

Are Dr Sam's products safe to use during pregnancy or while breastfeeding?

Are Dr Sam's products suitable for men?

Do Dr Sam's products contain fragrances?

Are Dr Sam's products suitable for acne-prone skin?

Are Dr Sam's products only suitable for acne-prone skin?

Can I use Dr Sam's products if I suffer from Rosacea?

Can I use Dr Sam's products if I suffer from Perioral Dermatitis?

Is Dr Sam's packaging recyclable?

How do I know which Dr Sam's products are right for me?

What factor is Dr Sam's SPF?

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Where are Dr Sam's products made?

Are Dr Sam's products gluten-free?

2024 Pricing Updates

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Our Products

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Retinoids and the Lips

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I need further assistance with sunscreen?Updated 4 days ago