Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT) 

We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

Dr Sam's US

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If your order is shipping to an incorrect address, please email&#xA0;<strong style="box-sizing: border-box; font-weight: bolder; color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="mailto:hello@drsambunting.com" rel="noopener" style="box-sizing: border-box; background-color: transparent; font-family: inherit; touch-action: manipulation; color: rgb(118, 118, 118); text-decoration: none;" target="_blank">hello@drsambunting.com</a><span style="color: rgb(0, 0, 0); font-family: Circular, -apple-system, blinkmacsystemfont, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;ASAP. Dr Sam&#x2019;s will not be responsible for orders sent to the incorrect delivery address provided by the customer. If your order has already been dispatched we cannot amend the shipping address.

If your order is shipping to an incorrect address, please email hello@drsambunting.com ASAP. Dr Sam’s will not be responsible for orders sent to the incorrect delivery address provided by the customer. If your order has already been dispatched we can

How can I edit my shipping address?

Shipping & Delivery

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What happens if a friend I refer cancels or returns their order?

My Account

What's the Dr Sam's 60 day happiness pledge?

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Returns & Refunds

How much does shipping cost?

Christmas Delivery Information

How long does US standard delivery take?

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What countries does Dr Sam's ship to?

Will I be liable for duties and taxes when my order arrives?

I'm having problems with the tracking

I did not receive my order, what can I do?

I need further assistance with shipping & delivery

How do I earn points?

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Double Flawless Rewards Event T&C's

What are Dr Sam's Rewards?

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I completed an activity but didn't earn points!

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Flawless Rewards

What is Flawless365?

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Your account overview

How do I add products to my Flawless365 Auto-Replenish Subscription?

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I have an Auto-Replenish set up but cannot log in to my account?

Free Shipping and Auto-Replenish

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Flawless365 (Auto-Replenish) Subscriptions

How can I best protect my skin in direct sunlight?

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What does 'broad spectrum' mean?

Why is high SPF better than a lower one?

Why does the sun make me break out?

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My make-up has SPF 15 in it. Isn't that enough?

So how do I top up sunscreen if I'm at work?

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Sun Safety & Sunscreen

Who is Dr Sam?

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About Dr Sam

Is Dr Sam's cruelty free?

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Do Dr Sam's products contain SLS, Parabens and Phthalates?

Are Dr Sam's products suitable for teens?

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Do Dr Sam's products contain fragrances?

Are Dr Sam's products suitable for acne-prone skin?

Are Dr Sam's products only suitable for acne-prone skin?

Can I use Dr Sam's products if I suffer from Rosacea?

Can I use Dr Sam's products if I suffer from Perioral Dermatitis?

Is Dr Sam's packaging recyclable?

How do I know which Dr Sam's products are right for me?

What factor is Dr Sam's SPF?

When is the next product launching?

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Where are Dr Sam's products made?

Are Dr Sam's products gluten-free?

2024 Pricing Updates

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Our Products

Mothers Day Promotion

Bundle & Save 10%

Black Friday / Cyber Monday Week Promotions

Where is my order?

Once I've placed an order can I change the delivery address?

What forms of payments do you accept?

Can I use multiple discount codes at checkout?

Can I cancel or change my order?

What to do if my order is faulty?

What to do if I received the wrong order?

How can I apply a discount code?

How can I save with bundles?

Do you offer discounts on first time orders?

Do you offer gift cards, and how can  buy one?

I need further assistance with orders & payments

Orders, Payments & Promotions

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How can I edit my shipping address?Updated 8 months ago