Dr Sam's 60-Day Happiness Pledge: Your Guide to Returns and RefundsUpdated 3 months ago

Our Pledge to You

We know that starting new skincare can be daunting – and we want to support you in making that life-changing move towards clearer, brighter skin (and a happier you!) by offering you our pledge when you shop Dr Sam’s Skincare.

If you’re not delighted with our products in any way within the first 60 days, we’ll happily make it right – or fully refund you (not including shipping).

For Our International Customers:

• Duties and taxes are collected by your local government when your order arrives, not by Dr Sam’s Skincare, so we can’t reimburse those expenses.
• International Returns: Please be aware that returning products from overseas can be costly. We recommend using your local postal service to minimise return fees where possible.

Returns Made Easy

Simply email our Customer Service team at [email protected] with your order number and the item(s) you’d like to return within 60 days of purchase. Please also provide a brief explanation of why you'd like to return the item(s).

You can return products from two orders in the same package, but please include a note with the order numbers and the corresponding products for each order. When sending the item(s) back, please use a tracked service, as we can’t take responsibility for any lost, delayed, or damaged packages.

Important Notes:

• Proof of Postage: Retain your proof of postage; we won’t be able to issue a refund if your return goes missing without it.
• Shipping Fees: Please note that shipping fees are non-refundable, including both original and return costs.

Once we receive your return and confirm it has the necessary details, we’ll send you an email to confirm its arrival. Refunds are typically processed within 5-14 working days and will be issued via the original payment method. Please allow an additional 7-10 working days for the credit to appear in your account.

If you have not received a refund confirmation email once the 14 days have passed, please get in touch with a picture of your proof of postage and we'll be able to look into this for you.