Our Customer Support Team are available Monday - Friday from 9am - 5pm (GMT) 

We aim to respond to all queries within 48 hours of receipt. If your ticket has been raised over a weekend or Bank Holiday some additional time may be needed.

Dr Sam's US

Last Order Dates for the HolidaysSecure your delivery for the festive season by placing your order before the below specified dates to ensure your order arrives in time for the Holidays!Please note that for any Express Shipping option, your order must be placed before 1pm GMT<div id="isPasted" style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">US</div><ul style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="margin-left: 15px; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Friday, 8th December - Standard (7-10 business days)&#xA0;</li><li style="margin-left: 15px; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Wednesday, 13th December 1pm - Express (5-7 business days) - Orders must be placed before 1pm GMT</li></ul>

Last Order Dates for the Holidays. Secure your delivery for the festive season by placing your order before the below specified dates to ensure your order arrives in time for the Holidays!. Please note that for any Express Shipping option, your order

Christmas Delivery Information

Shipping & Delivery

How can I reset my password?

How can I delete my account?

How can I unsubscribe from Dr Sam's emails?

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What happens if a friend I refer cancels or returns their order?

My Account

What's the Dr Sam's 60 day happiness pledge?

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Returns & Refunds

How much does shipping cost?

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Will I be liable for duties and taxes when my order arrives?

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I'm having problems with the tracking

I did not receive my order, what can I do?

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How do I earn points?

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Double Flawless Rewards Event T&C's

What are Dr Sam's Rewards?

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I completed an activity but didn't earn points!

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Flawless Rewards

What is Flawless365?

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Your account overview

How do I add products to my Flawless365 Auto-Replenish Subscription?

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I have an Auto-Replenish set up but cannot log in to my account?

Free Shipping and Auto-Replenish

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Flawless365 (Auto-Replenish) Subscriptions

How can I best protect my skin in direct sunlight?

Will using Dr Sam's sunscreen decrease my Vitamin D levels?

What does 'broad spectrum' mean?

Why is high SPF better than a lower one?

Why does the sun make me break out?

What's the difference between mineral and chemical sunscreen?

My make-up has SPF 15 in it. Isn't that enough?

So how do I top up sunscreen if I'm at work?

I need further assistance with sunscreen?

Sun Safety & Sunscreen

Who is Dr Sam?

Can I book an appointment to see Dr Sam?

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About Dr Sam

Is Dr Sam's cruelty free?

Where can I buy Dr Sam's?

Do Dr Sam's products contain SLS, Parabens and Phthalates?

Are Dr Sam's products suitable for teens?

Are Dr Sam's products safe to use during pregnancy or while breastfeeding?

Are Dr Sam's products suitable for men?

Do Dr Sam's products contain fragrances?

Are Dr Sam's products suitable for acne-prone skin?

Are Dr Sam's products only suitable for acne-prone skin?

Can I use Dr Sam's products if I suffer from Rosacea?

Can I use Dr Sam's products if I suffer from Perioral Dermatitis?

Is Dr Sam's packaging recyclable?

How do I know which Dr Sam's products are right for me?

What factor is Dr Sam's SPF?

When is the next product launching?

How do I know when my products expire?

Where are Dr Sam's products made?

Are Dr Sam's products gluten-free?

2024 Pricing Updates

I need further assistance with Dr Sam's products

Our Products

Mothers Day Promotion

Bundle & Save 10%

Black Friday / Cyber Monday Week Promotions

Where is my order?

Once I've placed an order can I change the delivery address?

What forms of payments do you accept?

Can I use multiple discount codes at checkout?

Can I cancel or change my order?

What to do if my order is faulty?

What to do if I received the wrong order?

How can I apply a discount code?

How can I save with bundles?

Do you offer discounts on first time orders?

Do you offer gift cards, and how can  buy one?

I need further assistance with orders & payments

Orders, Payments & Promotions

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Christmas Delivery InformationUpdated 5 months ago